Privacy Policy
Introduction
Lisa Hypnotherapy is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Notice explains how Lisa Hypnotherapy collects, uses, and safeguards your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Data Controller
Lisa Hypnotherapy is the data controller for the personal information collected and processed as described in this Privacy Notice.
Personal Information Lisa Hypnotherapy Collects
Lisa Hypnotherapy may collect the following types of personal information:
- Name and contact details (e.g., email address, phone number, postal address)
- Date of birth (to confirm you are 18 or over)
- Medical history relevant to hypnotherapy treatment
- Session notes and progress records
- Payment status (paid/unpaid)
How Lisa Hypnotherapy Collects Your Information
Lisa Hypnotherapy collects personal information directly from you when you:
- Book a session or consultation
- Complete intake forms or questionnaires
- Participate in hypnotherapy sessions
- Communicate via email, phone, or other means
- Purchase personalised recordings
- Interact with the Lisa Hypnotherapy website or WhatsApp
How Lisa Hypnotherapy Uses Your Information
Lisa Hypnotherapy uses your personal information for the following purposes:
- To provide hypnotherapy services
- To maintain accurate records of your treatment
- To communicate with you about your sessions and appointments
- To record payment status
- To comply with legal and professional obligations
- To improve services
Legal Basis for Processing
Lisa Hypnotherapy processes your personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract (providing hypnotherapy services)
- Compliance with legal obligations
- Legitimate interests of the business
By engaging Lisa Hypnotherapy's services and agreeing to these terms, you provide consent for the processing of all relevant data, including therapy notes and other sensitive information necessary for your treatment.
Data Retention
Lisa Hypnotherapy retains your personal information for as long as necessary to provide services and comply with legal obligations. Typically, client records are kept for 7 years after the last contact, unless a longer retention period is required by law.
Data Security
Lisa Hypnotherapy implements appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.
Sharing Your Information
Lisa Hypnotherapy does not share your personal information with third parties except in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect the rights of Lisa Hypnotherapy or the rights of others
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to access your personal information
- Right to rectify inaccurate or incomplete information
- Right to erasure ('right to be forgotten')
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights or withdraw your consent at any time, please contact Lisa Hypnotherapy by emailing Info@lisahypnotherapy.com.
International Data Transfers
For clients outside the UK, your personal data may be transferred to and processed in the UK. Lisa Hypnotherapy ensures appropriate safeguards are in place to protect your information in compliance with GDPR.
Changes to This Privacy Notice
Lisa Hypnotherapy reserves the right to update this Privacy Notice. Any changes will be communicated to current clients via email and posted on the website.
Google Analytics and Cookies
Lisa Hypnotherapy uses Google Analytics to gather data about website visitors. This helps us understand how our website is used and improve our services. When you visit our website, you'll see a cookie banner that gives you the option to accept or decline the use of analytical cookies.
What Google Analytics may record if you accept cookies:
- The website you visited before Lisa Hypnotherapy's
- Your duration on the site
- The type of computer or device you use
- Other relevant data
How Lisa Hypnotherapy uses this data:
We use this information to better understand our visitors and improve our website content and design. We may compile aggregate statistics, but these never include personally identifying information.
Your control over tracking:
- You can choose to accept or decline analytical cookies via the banner that appears when you visit our website.
- If you decline, Google Analytics will not track your visit.
- You can change your preferences at any time by clearing your browser cookies and revisiting our site.
- You can also use browser plugins to opt out of Google Analytics tracking across all websites you visit.
All our activities with Google Analytics comply with their Terms of Service.
Confidentiality
Lisa Hypnotherapy maintains strict confidentiality of all client information. However, there may be exceptions to this confidentiality in cases where there is a legal requirement or a duty of care to disclose information.
Age Restriction
Lisa Hypnotherapy's services are strictly for individuals aged 18 and over. We do not knowingly collect or process data from anyone under 18 years of age.
Testimonials
If Lisa Hypnotherapy wishes to use client testimonials for marketing purposes, explicit consent will be obtained from the client before publishing any such information.
Cookie Policy
The Lisa Hypnotherapy website uses cookies, unless you have opted out or declined their use. When you first visit our website, you'll see a cookie banner that gives you the option to accept or decline the use of cookies. If you choose to decline or later opt out, cookies will not be used during your visit. For more information about the types of cookies we use and how they enhance your experience, please refer to our full Cookie Policy.
Payment Information
Lisa Hypnotherapy does not store any payment card details. Payments are made via bank transfer, and only a record of payment status (paid/unpaid) is maintained.
Contact Information
If you have any questions or concerns about this Privacy Notice or how Lisa Hypnotherapy handles your personal information, please contact:
Info@lisahypnotherapy.com
Complaints
If you are unsatisfied with how Lisa Hypnotherapy has handled your data or privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority.
By engaging Lisa Hypnotherapy's services, you acknowledge that you have read and understood this Privacy Notice, and confirm that you are 18 years of age or older.
Last updated: February 04, 2025 - Version 1
